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Customer FAQ

Frequently Asked Questions (FAQ)

With Alphera it has never been easier to finance the car of your dreams. But if you still have questions - the answers are here.

Is it possible to Cover the Third Party Insurance for the Financing?

Comprehensive Insurance Coverage must be applied for all lease or loan contracts.

How much is the Insurance Coverage for the Finance Contract?

No matter how much your vehicle costs, the sum insured coverage for the finance contract must over the finance amount.

My vehicle has been written off/stolen and I'm waiting for the money from the insurance company. Should I stop my payments?

No. You must continue making your monthly payments or rentals until the matter has been resolved with your insurance company. Please ensure that our Customer Services team is notified as soon as possible after the theft or accident. Please note that if the amount paid by your insurance company is insufficient to meet the settlement figure on your agreement, you'll be required to meet the difference between the insurance company settlement figure, and the amount due to us in settlement of your agreement. If however, you've taken out ALPHERA Protect and paid all of the premiums relating to this, this insurance cover will meet the difference between the insurance company settlement and the amount due to ALPHERA Financial Services to settle your agreement.


You have found the car of your dreams - here you can find the way to finance it.

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What Alphera offers

Finance and insurance - all from one source.

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