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Customer FAQ

Frequently Asked Questions (FAQ)

With Alphera it has never been easier to finance the car of your dreams. But if you still have questions - the answers are here.

My Payment is due before I receive my monthly salary. Can I change my payment date to coincide with my pay?

We're happy to change your payment date either forwards or backwards at no extra charge. Should you wish to move your payments further, an interest charge will be payable.

Can I make the early termination for my Contract?

Yes, you can make the early termination of your contract by paying 5% of the net outstanding principle as a handling fee within the first 6 months of the contract date, and 3% from the seventh month onwards.

I would like someone else to be able to contact ALPHERA Financial Services on my behalf.

The Date Protection Act only permits us to speak to the customers named on the agreement. You can, however, nominate another person with whom we may discuss your agreement’s details. To do this, you must give us written permission in order that we can check their identity.


You have found the car of your dreams - here you can find the way to finance it.

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What Alphera offers

Finance and insurance - all from one source.

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